This Refund Policy explains how payments work for paid services on Sekaira operated by Sekaira (“we”, “us”, or “our”). Sekaira is available to users worldwide; this policy applies to all purchasers regardless of country, subject to mandatory local consumer laws that cannot be waived.
It should be read together with our Terms & Conditions and Privacy Policy.
1. All sales are final
All sales are final. We do not offer refunds, credits, or exchanges except where required by non-excludable law.
By completing a purchase on Sekaira, you acknowledge and agree that:
- you are buying a digital promotional service that begins delivery promptly;
- you have reviewed the listing, price, and duration before paying;
- you waive any right to a change-of-mind refund; and
- featured placement does not guarantee specific traffic, sign-ups, or commercial results.
2. Products covered by this policy
At the time of writing, our paid digital products consist of:
- Featured listing placement — a fixed-term promotional slot (currently 30 consecutive days) that may display your server listing in designated featured or homepage areas on https://sekaira.com.
We do not currently sell subscriptions, memberships, or in-game items through the website. If we introduce additional paid products in future, they will be described at checkout and may be subject to updated terms shown before purchase.
3. Pricing and payment
Featured placement is currently priced at A$9.99 for 30 days, unless a different price or duration is clearly shown at checkout. Prices may change for future purchases; the price and currency displayed at the time you pay applies to that transaction.
Stripe may present checkout in AUD or another supported currency. Your bank or card issuer may apply foreign exchange rates or international transaction fees outside our control.
Payments are processed securely by Stripe. We do not store full card numbers on our servers. Stripe’s terms and privacy policy apply to payment processing.
4. When your purchase is complete
Your purchase is complete when Stripe confirms successful payment and our systems record the order as paid. Featured placement typically activates automatically for the purchased listing once payment succeeds.
If you extend an existing featured period, additional days are generally added to the remaining time, as shown in your owner dashboard.
5. No refunds — detailed terms
We do not provide refunds or partial refunds for:
- change of mind;
- lower-than-expected traffic, votes, or player activity;
- listing suspension or removal due to your violation of our Terms;
- server downtime or closure controlled by you or your hosting provider;
- game, platform, or Discord policy changes outside our control;
- failure to use the full featured period; or
- duplicate purchases made in error, except where we confirm a clear technical duplicate charge.
Promotional placement is a time-limited visibility service. Once active, the service is being delivered even if you later choose not to use or promote your listing.
6. Chargebacks and payment disputes
If you dispute a charge with your bank or card issuer without contacting us first, we may suspend the related listing’s featured status and/or your account while the dispute is investigated.
Filing fraudulent chargebacks for delivered digital services may result in permanent account termination and referral to collections or legal action where permitted.
Contact billing@sekaira.com before initiating a chargeback so we can help verify the transaction.
7. Service interruptions
We aim to keep Sekaira available, but brief maintenance, outages, or force majeure events may occur. Temporary interruptions do not entitle you to a refund or extension unless we determine, at our sole discretion, that a significant failure prevented delivery of the purchased featured period.
If we permanently discontinue featured placement as a product category with active paid time remaining, we may, at our discretion, offer a pro-rata extension on a replacement product or another remedy — this is not guaranteed and does not create an ongoing obligation.
8. Listing eligibility
Featured placement applies only to listings that comply with our Terms and remain in good standing. We may remove featured display (without refund) if a listing is fraudulent, misleading, illegal, or subject to moderation action.
9. Mandatory consumer rights by region
Our default policy is all sales final. However, nothing in this Refund Policy excludes, restricts, or modifies rights or remedies that cannot be excluded under the laws of your country or state. Where mandatory law gives you a remedy, we will comply.
9.1 Australia
Under the Australian Consumer Law (ACL), consumers in Australia receive guarantees that cannot be excluded. For a major failure, you may be entitled to a refund or other remedy. For a non-major failure, you may be entitled to have the service supplied again or compensation for the unused portion where appropriate.
9.2 European Union, United Kingdom, and EEA
Consumers in the EU, UK, and EEA generally have a 14-day right to cancel distance contracts. Digital services that begin immediately: featured placement is a digital promotional service that starts as soon as payment is confirmed. By completing checkout, you request immediate performance and acknowledge that you may lose your statutory right of withdrawal once delivery begins, to the extent permitted by EU Directive 2011/83/EU and local implementing laws. If local law requires an express acknowledgement before payment, the checkout flow constitutes that acknowledgement.
If you are entitled to a withdrawal right that has not been validly waived, contact billing@sekaira.com within the statutory period.
9.3 United States and Canada
Some US states and Canadian provinces provide cooling-off periods or remedies for certain digital purchases. These vary widely. We do not offer voluntary refunds outside this policy, but will honour non-waivable state or provincial rights where they apply to your transaction.
9.4 Other countries
Many countries (including Brazil, Japan, South Korea, and others) impose consumer protection rules on digital services. If mandatory law in your jurisdiction provides a refund or replacement remedy that applies to our featured placement product, contact us with your location and order details and we will assess your request in line with that law.
Voluntary refunds, credits, or goodwill extensions remain at our sole discretion and do not create an ongoing obligation.
10. Taxes and import duties
Prices shown at checkout may include or exclude VAT, GST, sales tax, or other levies depending on your location and Stripe configuration. You are responsible for any taxes, duties, or bank fees charged by third parties unless stated otherwise at checkout.
11. Billing support
For payment questions, receipt requests, or suspected billing errors (not change-of-mind refunds), contact:
- Billing: billing@sekaira.com
- General support: help@sekaira.com
- Website: https://sekaira.com
Please include your account username, listing name, approximate purchase time, and any Stripe receipt identifier so we can assist you efficiently.
12. Changes to this policy
We may update this Refund Policy from time to time. The effective date at the top indicates the latest version. Changes apply to future purchases. The policy in effect at the time you complete checkout governs that transaction unless non-excludable law requires otherwise.